Contact KIN Meds, we're here to help
Questions about an order, your account, labs or getting started? Reach the care team by phone, text or email, or send a message through your account.
Reach the care team.
In an emergency, call 911
KIN Meds is not for urgent or emergency care. If you have chest pain, trouble breathing, signs of a stroke, a severe allergic reaction, or thoughts of harming yourself, call 911 or go to the nearest emergency room right away.
For questions about side effects that are not an emergency, message your care team through your account.
Quick answers might already be waiting
Our help center covers visits, labs, prescriptions, shipping, billing and privacy. It's the fastest way to get an answer outside business hours.
Please do not send private health details by regular email. Your secure account is the best place for anything about your care.
Good questions.
Kind answers.
How do I contact KIN Meds customer support?
You can call or text the KIN Meds care team at (310) 923-9547 or email hello@kinmeds.com. The team is available Monday to Friday, 9am to 5pm, and closed on weekends. If you're already a patient, the best way to reach your care team about your treatment is through the secure messaging in your KIN Meds account.
How do I message my KIN Meds provider?
Log in to your KIN Meds account and use secure messaging to reach your care team. You can ask about your plan, side effects, timing or refills, and questions for your provider are routed to them. Using your account keeps your health information private, which is why we recommend it over regular email for anything about your care.
What should I do if I have a medical emergency?
Call 911 or go to the nearest emergency room. KIN Meds is not designed for urgent or emergency care. Warning signs that need emergency help include chest pain, trouble breathing, signs of a stroke such as face drooping or arm weakness, a severe allergic reaction, or thoughts of harming yourself. For non-urgent side effect questions, message your care team.
What are KIN Meds' support hours?
The KIN Meds care team is available Monday to Friday, 9am to 5pm, and closed Saturday and Sunday. You can send a message through your account or email hello@kinmeds.com at any time, and the team will reply during business hours. For quick answers to common questions about visits, labs, shipping and billing, visit the help center.
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Ready when
you are.
A few quick questions, then a licensed provider reviews your intake in 24 hours or less. If treatment is not appropriate, you are not charged for treatment.